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Policies & Terms of Service

Everything you need to know about how we handle your data, our service commitments, and your responsibilities as a user.

Updated: Jan 2024 8 min read
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Disclaimer

Altro.in is a digital service provider platform that offers users subdomain, hosting, and WordPress-based website setup services. We provide technical infrastructure and hosting services only.

Content Responsibility

All content published within your website (text, images, videos, downloads, products, services) is entirely your responsibility. Altro.in is not responsible for any content you publish on your website.

Service Availability

We do not guarantee business profit, sales, traffic, or ranking improvements. Services are provided on an "as-is" basis. Altro.in is not responsible for temporary downtime or maintenance.

By using Altro.in services, you agree to these terms and accept full responsibility for your website content and usage.

Privacy Policy

Altro.in takes your privacy seriously. We collect personal information only to provide our services and never share it with third parties.

Information We Collect
  • Full Name & Email Address
  • Phone Number & Billing Address
  • Company Name & GSTIN (optional)
  • Transaction IDs from Razorpay
Data Protection

Your data is stored on secure, encrypted servers. We never sell your personal information to third-party marketing agencies. All financial transactions are handled by PCI-DSS compliant providers (Razorpay).

Refund Policy

Due to the digital nature of our services (subdomain allocation and hosting setup), we maintain a strict refund policy.

No Refund If:
  • Service is already activated
  • Subdomain is already registered
  • WordPress setup is complete
Refund Possible If:
  • Technical error on our server side
  • Multiple payments for same order

Terms & Conditions

Plan Validity & Renewals

Each plan is valid for 6 months from the date of purchase. It is the customer's responsibility to renew the service before expiry to avoid data loss. Services will be suspended immediately after the expiry date.

Access Limitations

Users receive WordPress Admin Access only. Root server access, cPanel access, or FTP access is not provided in this entry-level plan.

Service Termination

Altro.in reserves the right to terminate services without notice if the website is found hosting prohibited content (Spam, Hacking tools, Adult content, or Copyrighted materials).